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In 2018, we made the decision to migrate from your in-house processing platform to your Service Bureau solution, which my Board of Directors and I consider to be one of our best decisions for the bank. Making the “leap” to Service Bureau was not an easy decision considering the cost and our loss of control. However, when I consider the fact my trade area has a limited IT labor pool to secure and operate an in-house platform in today’s environment or provide sufficient personnel for business continuity purposes, then your Service Bureau solution becomes a cost-effective option for community banks. Similar to other banks and businesses, the COVID pandemic put business continuity plans to the test. Thanks to your Service Bureau staff, we did not have any operational issues from COVID-19.
